Delivery & Returns

We appreciate how important it is to get your order delivered to you as soon as possible. All of our delivery destinations and estimated delivery times are listed below. 

Please, note that perfumes are considered hazardous good due to its alcohol content; therefore, international delivery rates are more expensive than other products.

Our UK and international deliveries are operated by DHL UK.

DELIVERY 

Next day delivery is free for UK (mainland only). Some delays are expected due high service demand.

For international customers, our international delivery costs vary between the countries, according to volume and distance. 

DELIVERY TIMES

 UK: Deliveries may take between 1-3 days.

Europe and International: Deliveries may vary, it usually takes 3-5 to days, but some delays are expected.

Once your order has been completed and transferred to a carrier, you will automatically receive an email with your tracking number which can be used to track your order directly online.

DELIVERY ZONES

UK: mainland England, Scotland, Wales and Northern Ireland only. For delivery to British Isles please contact costumer service.

Europe:

We currently ship to the following countries: Germany, Netherlands, Belgium, Austria, Sweden, Poland, Finland, Czechia, Slovakia, Hungary, Croatia, Slovenia, Italy, Switzerland, France, Spain, Portugal, Ireland, Denmark.

More countries will be added soon.

International: USA.

DELIVERY RATES

UK: free.

Listed European Countries: 17GBP.

USA: 1-3 perfumes 23.99GBP; 4-7 perfumes 28GBP

UPDATES 

*Please note we are currently unable to ship to Reunion Island, Guadeloupe Island, Canary Islands, Funchal Island, Cyprus, Malta and Norway.

*Brexit: European countries may charge an import tax at costumes border check. We do not cover that cost.

*We do not accept any responsibility for orders delivered to third party addresses, freight forwarders, hotels, etc. Our obligation is to deliver to the base address you select, if there are special arrangements beyond this street address, we will not accept any responsibility for additional charges.

 

RETURNS

We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in its original packaging.

We regret that we cannot accept any product back if the product has been opened or used, as we are unable to sell this product to another customer.

However, if, upon delivery, you notice that any of the products in your order are damaged we shall be happy to replace them.

You should return any product to the address below, you are responsible for the cost of returning it to us, and we cannot accept any responsibility of the order until it arrives back with us. So, we always recommend you return packages using an insured and traceable service.

We will take up to 7 days to process your return, if a refund is to be issued that will then be processed within this time. We will email you with confirmation of your refund being processed. Your bank/credit card company can take up to 14 days to process the refund into your account.

 

Sincerely, 

Urania's Children LTD.